Privacy Policy

Last Updated: December 2024

Introduction

Greenhigh Labs LLC ("Company," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our ALTN application and related services.

ALTN is an internal business application designed for laboratory and health-related businesses. It is not a consumer-facing application and is provided to participating businesses under separate service agreements.

Data Controller

Greenhigh Labs LLC serves as the data controller for personal information collected through our services. We are located in Dallas, Texas, United States.

For any questions regarding this Privacy Policy or our data practices, please contact us at support@greenhighlabs.com.

Information We Collect

Account Information

When your organization creates an account on ALTN, we collect information necessary to provide our services, including:

  • Name and contact information
  • Email address
  • Business affiliation and role
  • Login credentials (passwords are encrypted)

Usage Information

We automatically collect certain information when you access and use our services:

  • Log data (IP address, browser type, access times)
  • Device information
  • Pages viewed and features used
  • Error logs and performance data

Business Data

The ALTN application processes business data entered by authorized users, which may include customer records, appointment information, and transaction data. This data is owned by the participating business and processed by us solely to provide our services.

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Send technical notices and support messages
  • Respond to your comments and questions
  • Monitor and analyze usage patterns
  • Detect, prevent, and address technical issues
  • Comply with legal obligations

Third-Party Services

We may use third-party services to support our operations. These services may include:

  • Payment processors for billing and transactions
  • Cloud hosting and data storage providers
  • Analytics services to improve our application
  • Communication tools for support and notifications

These third-party providers are contractually obligated to protect your information and use it only for the purposes we specify.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

Data Retention

We retain personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. When data is no longer needed, we securely delete or anonymize it.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access to your personal information
  • Correction of inaccurate data
  • Deletion of your data
  • Restriction of processing
  • Data portability

To exercise these rights, please contact us at support@greenhighlabs.com.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Greenhigh Labs LLC
Dallas, Texas
Email: support@greenhighlabs.com